Terms & Conditions


These terms were most recently updated on 1 May 2020.
These terms tell you the rules for using our website www.symphoniagin.com (referred
to in these terms as our “site”). A reference to “you” or “your” is a reference to the
user of our site.
a. We are Woodlab Distillery Limited and we are registered in Northern
Ireland under company number ni649234 (referred to
as “we”, “us” or “our”). Our registered office is at 14 Lisgobban
Road, Benburb, Dungannon, BT71 7PT and our VAT number is
b. To contact us, please email sales@symphoniagin.com or call
a. By using our site, you confirm that you accept these terms of use and
that you agree to comply with them. If you do not agree to these terms,
you must not use our site. We recommend that you print a copy of
these terms for future reference.
a. These terms of use refer to the following additional terms, which also
apply to your use of our site:
i. Our Privacy Policy, which sets out the terms on which we
process any personal data we collect from you, or that you
provide to us. By using our site, you warrant that all data
provided by you is accurate.
ii. If you purchase products from our site as a consumer,
our Terms and Conditions of Sale will apply to the sales.
a. We may amend these terms from time to time. Every time you wish to
use our site, please check these terms to ensure you understand the
terms that apply at that time.
b. We may update and change our site from time to time to reflect
changes to our products, our users’ needs and our business priorities.
We will try to give you reasonable notice of any major changes.
a. Our site is available free of charge.
b. We do not guarantee that our site, or any content on it, will always be
available or be uninterrupted. We may suspend or withdraw or restrict
the availability of all or any part of our site for business and operational
c. You are responsible for ensuring that all persons who access our site
through your internet connection are aware of these terms of use and
other applicable terms and conditions, and that they comply with them.
6. You must keep your account details safe
a. If you choose, or you are provided with, a user identification code,
password or any other piece of information as part of our security
procedures, you must treat such information as confidential. You must
not disclose it to any third party.
b. We have the right to disable any user identification code or password,
whether chosen by you or allocated by us, at any time, if in our
reasonable opinion you have failed to comply with any of the provisions
of these terms of use.
c. If you know or suspect that anyone other than you knows your user
identification code or password, you must promptly notify us by email
sales@symphoniagin.com or call 07889769320.
a. We are the owner or the licensee of all intellectual property rights in our
site, and in the material published on it. Those works are protected by
copyright laws and treaties around the world. All such rights are
b. You may print off one copy, and may download extracts, of any page(s)
from our site for your personal use and you may draw the attention of
others within your organisation to content posted on our site. You
agree not to:
i. modify the paper or digital copies of any materials you have
printed off or downloaded in any way;
ii. use any illustrations, photographs, video or audio sequences or
any graphics separately from any accompanying text; or
iii. use any part of the content on our site for commercial purposes
without obtaining a licence to do so from us.
c. Our status (and that of any identified contributors) as the authors of
content on our site must always be acknowledged.
a. You may only use our site for lawful purposes. You may not use our
i. in any way that breaches any applicable local, national or
international law or regulation;
ii. in any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect;
iii. for the purpose of harming or attempting to harm minors in any
iv. to transmit, or procure the sending of, any unsolicited or
unauthorised advertising or promotional material or any other
form of similar solicitation (spam); or
v. to knowingly transmit any data, send or upload any material that
contains viruses, Trojan horses, worms, time-bombs, keystroke
loggers, spyware, adware or any other harmful programs or
similar computer code designed to adversely affect the
operation of any computer software or hardware.
b. You also agree not to access without authority, interfere with, damage
or disrupt any part of our site, any equipment or network on which our
site is stored, any software used in the provision of our site or any
equipment or network or software owned or used by any third party.
c. Failure to comply with these acceptable use restrictions constitutes a
material breach of these terms, upon which you are permitted to use
our site, and may result in our taking all or any of the following actions:
i. immediate, temporary or permanent withdrawal of your right to
use our site;
ii. legal proceedings against you for reimbursement of all costs on
an indemnity basis (including, but not limited to, reasonable
administrative and legal costs) resulting from the breach; or
iii. disclosure of such information to law enforcement authorities as
we reasonably feel is necessary.
d. We exclude liability for actions taken in response to breaches of these
acceptable use restrictions. The responses described in this policy are
not limited, and we may take any other action we reasonably deem
a. The content on our site is provided for general information and (where
you decided to buy products from us) e-commerce only. It is not
intended to amount to advice on which you should rely. You must
obtain professional or specialist advice before taking, or refraining
from, any action on the basis of the content on our site.
b. Although we make reasonable efforts to update the information on our
site, we make no representations, warranties or guarantees, whether
express or implied, that the content on our site is accurate, complete or
up to date.
a. Where our site contains links to other sites and resources provided by
third parties, these links are provided for your information only. The
links should not be interpreted as approval by us of those linked sites
or information you may obtain from them.
b. If you use these links, you leave our site. We have not reviewed all of
these third party websites and do not control and are not responsible
for these websites or their content or availability. We therefore do not
make any representations about them, or any material found there, or
any orders that may be placed on them. If you decide to access any of
the third party websites linked to the site, you do so entirely at your
own risk.
a. Whether you are a consumer or a business user:
i. we do not exclude or limit in any way our liability to you where it
would be unlawful to do so. This includes liability for death or
personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors and for fraud or fraudulent
misrepresentation; and
ii. different limitations and exclusions of liability will apply to liability
arising as a result of the supply of any products to you, which will be
set out in our terms and conditions. Our consumer terms and
conditions and our business terms and conditions are available on
b. If you are a business user:
i. we exclude all implied conditions, warranties, representations or other
terms that may apply to our site or any content on it;
ii. we will not be liable to you for any loss or damage, whether in
contract, tort (including negligence), breach of statutory duty, or
otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
iii. In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
c. If you are a consumer user:
i. please note that we only provide our site for domestic and private
use. You agree not to use our site for any commercial or business
purposes, and we have no liability to you for any loss of profit, loss of
business, business interruption, or loss of business opportunity; and
ii. if defective digital content that we have supplied, damages a device
or digital content belonging to you and this is caused by our failure to
use reasonable care and skill, we will either repair the damage or pay
you compensation. However, we will not be liable for damage that
you could have avoided by following our advice to apply an update
offered to you free of charge or for damage that was caused by you
failing to correctly follow installation instructions or to have in place
the minimum system requirements advised by us.
a. We are not responsible for viruses and you must not introduce them.
b. You are responsible for configuring your information technology,
computer programmes and platform to access our site. You
should use your own virus protection software.
c. You must not misuse our site by knowingly introducing viruses,
trojans, worms, logic bombs or other material that is malicious or
technologically harmful. You must not attempt to gain unauthorised
access to our site, the server on which our site is stored or any server,
computer or database connected to our site. You must not attack our
site via a denial-of-service attack or a distributed denial-of service
attack. By breaching this provision, you would commit a criminal
offence under the Computer Misuse Act 1990. We will report any such
breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In
the event of such a breach, your right to use our site will cease
a. You may link to our home page, provided you do so in a way that is fair
and legal and does not damage our reputation or take advantage of it.
b. You must not establish a link in such a way as to suggest any form of
association, approval or endorsement on our part where none exists.
c. You must not establish a link to our site in any site that is not owned by
d. Our site must not be framed on any other site, nor may you create a
link to any part of our site other than the home page.
e. We reserve the right to withdraw linking permission without notice.
f. If you wish to link to or make any use of content on our site other than
that set out above, please contact sales@woodlabdistillery.com
a. If you are a consumer, please note that these terms of use, their
subject matter and their formation, are governed by Northern Irish law.
You and we both agree that the courts of Northern Ireland will have
exclusive jurisdiction.
b. If you are a business, these terms of use, their subject matter and their
formation (and any non-contractual disputes or claims) are governed
by the law of Northern Ireland. We both agree to the exclusive
jurisdiction of the courts of Northern Ireland.
15.Our trade marks are registered
a. The following are UK registered trade marks of Woodlab Distillery.
b. You are not permitted to use them, or any other registered trade marks
owned by us, without our approval.


Home of Symphonia Spirits Tour – Terms & Conditions
Your commitment to us:
When you confirm your purchase, you are accepting that you agree to the following terms and conditions. Guests are expected to behave in an appropriate manner and failure to do so may result in exclusions for the tour, with no refund. The Woodlab Distillery promotes responsible drinking.
The tour includes 2 alcoholic drinks and several alcoholic samples. Please factor this into your travel arrangements.
Parking is free onsite; however, we are unable to facilitate overnight parking and will not accept responsibility for this
You must be aged 18 years or over to attend a distillery tour. We reserve the right to request proof of photographic ID in line with the Challenge 25 policy
Please bring a copy of your booking reference on the day of your visit
Payments for tickets are non-refundable and tickets may only be changed or replaced at the discretion of the Woodlab Distillery
Customers who fail to show for their tour will forfeit their tickets and cannot be issued a refund
Any tickets purchased in advance are not valid in conjunction with any other voucher, promotion, special offer or package
This is a working distillery. The tour path will go through several areas with different temperatures. If you are sensitive to these factors or need assistance, please do let us know in advance
The tour path may have modifications to accommodate maintenance or other unforeseen circumstances at times
Guests will receive a £5 gift voucher on arrival of the tour which they can use as discount to any of our 70cl bottles of gin.
Smoking or e-cigarettes are not permitted on site.
Photography is not permitted in the tour areas
From time to time, the Woodlab Distillery or other authorised parties may carry out photography and/pr video recording and/or other monitoring in or in the vicinity of the visitor centre and distillery which may feature visitors. By accepting these terms and conditions, you agree that the Woodlab Distillery or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.
Other than liability for death or personal injury resulting from the Woodlab Distillery’s negligence, The Woodlab Distillery, its employees or agents shall not be liable for any loss or damage, direct or indirect, however arising, including without limitation any distress, inconvenience or anxiety caused during the course of any visit undertaken and/or during evacuation from the Woodlab Distillery.
The Woodlab Distillery will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation internet and communication outages, fire, flood, war or act of God.
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